Patient Rights and Responsibilities
As a patient receiving care from In-House Primary Care, you have the right to:
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1. Be treated with respect, dignity, and consideration.
2. Be informed of your rights before treatment begins and throughout your care.
3. Participate in, be informed about, and consent or refuse care in advance of and during treatment.
4. Be informed, in advance, of the care to be furnished, the disciplines that will furnish care, and the frequency of visits.
5. Receive a timely response from your provider when care is needed or requested.
6. Be informed of your clinical status, diagnosis, and treatment options.
7. Receive care without discrimination as to race, color, religion, sex, age, sexual orientation, disability, or national origin.
8. Voice grievances about care or lack of respect without fear of discrimination or reprisal.
9. Have your property treated with respect.
10. Be informed in writing about advance directives and the agency’s policies regarding their implementation.
11. Be informed about and participate in decisions regarding your plan of care, including the right to refuse treatment.
12. Be informed of your financial liability, including any costs not covered by Medicare or insurance.
13. Have access to your medical records and request an amendment if the record is inaccurate or incomplete.
14. Receive privacy and confidentiality of all communication and records related to your care.
15. Be informed of any experimental treatment or research affecting your care and the right to refuse participation.
16. Choose your healthcare provider and change providers if desired.
17. Be free from abuse, neglect, and exploitation.
18. Receive effective communication, including interpretation services if you have a communication barrier.
19. File complaints or grievances with the Nevada State Board of Nursing or other applicable oversight agencies.
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Nevada Medicaid Patient Rights and Responsibilities
As a recipient of Nevada Medicaid services, you have certain rights and responsibilities. In-House Primary Care is committed to ensuring you understand and can exercise these rights.
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Your Rights as a Nevada Medicaid Patient
• To be treated with respect and dignity, regardless of age, race, color, disability, sex, religion, national origin, sexual orientation, or gender identity.
• To receive medically necessary covered services, including preventive services.
• To be informed about your health condition, treatment options, and to participate in decisions regarding your care.
• To refuse treatment (unless required by law) and be informed of the consequences.
• To receive care and services in a language you understand, including access to interpreter services at no cost.
• To request and receive a copy of your medical records and request that they be amended or corrected.
• To file complaints, grievances, or appeals without fear of retaliation.
• To request a fair hearing if your services are denied, reduced, or terminated.
• To choose your primary care provider from the Medicaid provider network.
• To access emergency care 24 hours a day, 7 days a week.
• To receive information about advance directives and make decisions regarding your end-of-life care.
• To be free from any form of abuse, neglect, or exploitation.
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Your Responsibilities as a Nevada Medicaid Patient
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• To provide accurate and complete health information to your providers.
• To follow agreed-upon treatment plans and instructions.
• To treat healthcare providers and staff with courtesy and respect.
• To notify your provider and Medicaid if you have changes to your address, phone number, or insurance coverage.
• To keep appointments or notify the provider if you must cancel or reschedule.
• To carry your Medicaid ID card and show it when receiving services.
• To use Medicaid benefits only for yourself and report any suspected fraud or abuse.
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Need Help or Have a Complaint?
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If you believe your rights have been violated or you need help, you can contact:
Nevada Division of Welfare and Supportive Services (DWSS)
Medicaid District Office – Southern Nevada
3330 E. Flamingo Rd, Suite 55, Las Vegas, NV 89121
Phone: 702-486-1646
Website: https://dwss.nv.gov
You may also contact your Medicaid Managed Care Organization (MCO), if enrolled in one.